If you need access to local computing resources (such as printers, thumb drives, local hard drives, etc.), then install Citrix Workspace app on each computer that you will use to access BC Apps.
Citrix for Mac. TIP: Many StreetSmart Edge® menu items are available by right-clicking in the software. To right-click using a single-button Mac mouse, press and hold the CTRL button when you click.There may be additional methods found in the preferences of the device you use (Trackpad, Mighty Mouse, laptop touch pad, etc.). Download this app from Microsoft Store for Windows 10, Windows 10 Mobile, Windows 10 Team (Surface Hub), HoloLens. See screenshots, read the latest customer reviews, and compare ratings for Citrix Workspace.
The Citrix Workspace app must be installed on each computer you want to use BC Apps on.
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Learn about working with files (on AppsStorage.bc.edu).
Removing legacy Citrix account
If this is the first time you have set up Citrix Workspace app, you do not have to do this.
If you have previously used the Citrix Receiver or Citrix Workspace app on the device you are setting up, you will have two accounts listed in Citrix. You need to remove the old account.
Applicable Products
Objective
This article provides an overview of logging features available with Receiver for Mac, and explains how to use them in the Receiver.
Receiver for Mac has the logging interface in the Advanced tab of the Receiver Preferences. The Preferences menu can be accessed from the Desktop Viewer Window or the Apple application bar along the top. There are five types of logging available in Receiver for Mac: Installer Logging, Session Logging, Store Logging, Always-on Logging, and Receiver Updates Logging. Installer logging, Always-on and Receiver Updates logging are enabled by default. Conversely, Session Logging and Store Logging are disabled by default.
Installer Logging captures debug messages from the Receiver during the installation.
Session Logging includes all the diagnostic logging from the ICA session. Therefore, it only applies to the Citrix Viewer when the session is up. Use this logging for any problem within the ICA session, perhaps unexpected behavior in an ICA session. Receiver for Mac 12.2 introduced the Always-on Logging feature, which helps collect important one-time event. This feature is enabled by default and turns on basic level of logging regardless of the logging configuration.Store Logging includes logging of AuthManager and StoreComms. As expected, the AuthManager handles the authentication between the user and the Receiver Store or Site. The StoreComms manages the information about the Store configurations and connection settings. Log files generated by Always-on Logging are stored in ~/Library/Logs/Citrix Receiver. Always-on Logging keeps 2 log files for the ReceiverHelper/Citrix Receiver/Citrix Receiver Launcher/NPAPI plugin component, and 10 files for Citrix Viewer.Log files for the Citrix Receiver Launcher and NPAPI plugin component contain logs related to session launch from a web browser. The NPAPI plugin is used while launching using Safari web browser and Citrix Receiver Launcher for launch using Chrome and Firefox. Citrix Receiver Updates logging is enabled by default with Citrix Receiver for Mac Version 12.6 and later. This is helpful when troubleshooting Receiver auto-update related issues. InstructionsSelect Connection Diagnostics or Full in the Session Logging.There are two settings within Session Logging- Connection Diagnostics and Full Logging. Connection Diagnostics logging is specific to identifying errors while connecting so all logging will be enabled up until the point when the session is deemed successful. Full Logging will log everything including the Connection Diagnostics and Session Logging. Note: Full Logging can impact performance and must only be used while troubleshooting an issue because of the amount of data. It must not be left on during normal use. The user enabling this logging will get a warning that must be acknowledged to continue. Once enabled, the Receiver will store up to 10 Session Logs after which they are deleted starting with the oldest to maintain 10 logs. Select Normal or Verbose in the Store Logging. Using Citrix On MacThe two levels of the Store Logging are Normal and Verbose. With Verbose, the AuthManager will provide more detailed debugging information. Use Normal when only StoreComms logging is necessary. Select Disabled in the Session Logging and Disabled in the Store Logging. Install Citrix PluginThe Receiver log files are stored in the local Mac user’s home directory: ~/Library/Logs/.
(*) The log files for Always-on logging (for Citrix Viewer) and Session logging are the same. Viewer log files generated by Always-on logging contains only the most important logs. However, if Session logging is enabled, other logging along with the Always-on logswill be written to the log file.
Citrix Receiver For Mac Download
You can click “Email Log Files” available in the Logging screen to zip Session/Store/Always-on/Citrix Receiver Updater log files, and send it as an attached file via email using your default email client.
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December 2020
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